Frequently Asked Questions

The contact details for your local shop can be found via the storefinder here

Alternatively you can email us at: [email protected]

You can find your nearest store using the storefinder here

Unwanted Items

We are happy for any unwanted item(s) to be returned for a refund within 14 days of

the original transaction with proof of purchase, the item(s) must be in a re-saleable

condition. The exclusions to this policy are: gift vouchers, postage stamps,

confectionery, jewellery, special orders and seasonable products.

Faulty Items

If you have purchased an item from us that has proved to be faulty please return it

to us with proof of purchase and we’ll arrange a repair, replacement or refund.

All job vacancies are managed at store level, please contact the store directly.

You can find opening hours using the storefinder here

Please be aware that certain stores have different opening times.

You can reserve stock over the phone for collection, please contact your local store using the storefinder.

We accept Toymaster gift vouchers at all of our stores.

We do sell gift cards/gift vouchers in all our stores.

Yes, Lorimers gift cards and vouchers will be accepted at any Lorimers store